Saffers.mu delivery policy
1.1. Once the Customer places an online order, Saffers.mu commits to deliver the order within 1 to 3 business days.
1.2. Should the product be out of stock Saffers.mu will immediately inform the customer by email or telephone and a full refund will be granted should Saffers.mu be in possession of the payment.
1.3. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
1.4. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
1.5. Saffers.mu Delivery Team will contact the Customer directly to notify them when the delivery of their order will take place.
1.6. Saffers.mu commits to deliver the order and available items within 3 Business Days (excluding weekends and public holidays). Should Saffers.mu not be in a position to deliver the Customer’s orders within the given time-frame (e.g., in case of any force majeure), Saffers.mu Delivery Team shall contact the Customer immediately & notify them when the delivery of their order shall take place.
1.7. In the event that the Customer notices a change in their availability with respect to receiving their ordered products, they must call Saffers.mu on 59403466 to notify the Delivery Team as soon as he reasonably can.
1.8. The Customer needs to present his identification document (National ID or Passport) to the Saffers.mu Delivery Staff before accepting the delivery.
1.9. The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
1.10. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that their products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Saffers.mu on 59403466.
1.11. Once delivery has been delivered & signed for, we will not be liable for any, nonconformity or shortages of the products ordered.
Cancellation of Order
2.1. For the purchase of products, the Customer may cancel their order within 6 hours following their purchase, by calling the Saffers.mu Customer Care on 59403466.
2.2. For cancelled orders, the Customer will have to give the Order Confirmation Number or when emailing enquiries@saffers.mu for processing of the cancellation. If payment was made, Saffers.mu shall refund the customer by EFT.